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Remote Support

Need a quick solution to a technical problem?

With our PC live remote-assistance tool, or our MAC live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. Scroll down to continue. Please note that charges will apply to remote sessions. Give us a call at 512-419-9777.

Remote Support Disclaimer

By allowing a Frankenstein support representative to provide Remote Assistance, you accept responsibility for any changes made to the desktop content or system settings. Frankenstein does not assume and is not responsible for any liability for the linking and viewing of any desktop content. As such, Frankenstein recommends you remain at your desktop and observe the entirety of the remote session. You will retain control for the duration of the remote session and can terminate the remote session at anytime.

Please note that charges will apply to remote sessions.

The cost of this service is $120/hr and is charged in 15 minute increments(30-minute minimum.)

*TeamViewer will not work on mobile devices.

How it works

Step 1

Once you are on the phone with a member of our support team, you will be directed to this page. 
Click on the TeamViewer button corresponding to your type of computer to begin the download.

Step 2

Depending on your browser you will be prompted to Run or click on the downloaded file. (TeamViewerQS executable)
Your system will then ask to run TeamViewer, click yes.

Step 3

A window that looks similar to the following TeamViewer image will appear.
Please read the ID and password to the support representative.

Frankenstein Remote Support TeamViewer