Microsoft recently announced that starting on July 1st 2018 they are no longer offering support for Windows 7, Windows 8, Windows 8.1, and a wide variety of older software in the Microsoft Community forums. This does not mean that volunteers will not be able to answer questions, only that Microsoft staff themselves will no longer respond to them.
The announcement posted on the Microsoft Community forums states:
Effective July 2018, the Microsoft Community forums listed below will shift support scope and Microsoft staff will no longer provide technical support there. There will be no proactive reviews, monitoring, answering or answer marking of questions. The forums will still be moderated by Microsoft agents to ensure participants can engage in a safe and positive environment.
Microsoft Community participants are welcome and encouraged to continue to use the forum to ask questions and post answers with each other.
The support for the below products will be discontinued across different forums in the Community.
* Windows 7, 8.1, 8.1 RT
Thank you for being part of Microsoft Community!
All of the products mentioned are older with their mainstream support already ended. Therefore, it does not come as a surprise to see Microsoft assigning their staff to newer products that are still under full support.
At Frankenstein Computers, we still offer full support for all of these products. (Except for the Zune)
Frankenstein Computers has been taking care of our happy clients since 1999. We specialize in IT Support, IT Service, MAC repair, PC Repair, Virus Removal, web design and much more. Give us a call for remote support or drop in to drop off.