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General FAQs

What is the Frankenstein Computers & Networking Solution?

We provide enterprise-level support to small businesses at a reasonable price with NO CONTRACT.

What are the reasons for selecting Frankenstein Computers & Networking Solution?

NO CONTRACTS – We only charge when we actually do work for you. We have some of the best certified techs in Austin and customer service is our number one priority…

What are the response times of Frankenstein Computers & Networking Solution?

Our goal is to contact you within 30 minutes during business hours. 

Is it feasible for Frankenstein Computers & Networking to customize a solution for my business?

Absolutely, this is what we do best. After meeting you and understanding your goals, we will create a solution that will future proof your network.

What if we already employ internal technical support staff?

We have many clients that employ their own IT staff. We can do as much or as little support as needed. In these cases, we just show up for situations that the internal IT staff cannot handle.

Will Frankenstein Computers & Networking provide recommendations or assist in procuring hardware and software products?

Absolutely, we have hundreds of business clients so we have experience in acquiring anything and everything IT related.

How can I initiate contact or speak with a representative from Frankenstein Computers & Networking?

Feel free to give us a call at 512-419-9777, send us an email at info@fcnaustin.com, or, fill out a webform hereContact us

Is it possible for us to visit your corporate office?
Absolutely, we are located at 7702 N. Lamar Blvd, Austin, Texas, 78752. No appointment necessary. We are open Monday-Friday, 8:00am-5:00pm.
Can Frankenstein Computers & Networking aid in drafting an IT security policy?

We sure can and, if your security needs are more than we can handle, we are partnered with several enterprise level security firms.

How does Frankenstein Computers & Networking manage vendors?

We evaluate our supply vendors yearly to make sure they are at the top of the list for service, pricing, and offerings. 

How does Frankenstein Computers & Networking measure customer satisfaction?

We have been in business since 1999 and we continue to work on our reputation every day. We will always do what is best for our clients and customer satisfaction is at the top of our list. We currently hold 4.8 stars at Yelp and Google.

What type of end-user training does Frankenstein Computers & Networking offer?

We do as much or as little as you need including showing you how to fix your own problems if that is what you request.

Service FAQs

What Are Cybersecurity Services?

Frankenstein has the tools and skills to help protect your organization from all threats big and small. Let our certified technicians keep you and your network secured with the latest in cybersecurity services.

What Is A Disaster Recovery Solution?

Disaster Recovery is all about backups. We have a three part backup plan that will keep your data safe and make restoring after an attack as quick as possible.

What Are Infrastructure Services?

Infrastructure Services include everything needed to ensure productivity, security, and useability for your team.

What Is Healthcare It Services?

We have many medical clients so we are very aware of HIPAA compliance needs. We also understand the need to ALWAYS be up and operational.

What are IT Consulting Services?

Once we understand your goals, we will create a rock solid plan to give you the functionality, security, and useability that you need to make and keep your team productive.

What Is A Data Backup And Recovery Service?

We offer both local and offsite backups to keep your data safe.

What Is a Custom Pc Build ?

You tell us what you need and we build a custom system with your budget in mind that will keep you gaming and/or working for years to come.

What Are Voip Services ?

VOIP service replaces old copper phone lines and phones. Prices start from $25.95 per user which includes a new phone and virtual line.

What Is Web Design Services ?

We build search engine optimized, mobile ready, brochure websites starting at $500.

What Is Small Business It Solutions ?

Understanding budgets, we do all that we can to bring enterprise level support to small businesses, without a huge monthly bill or contract.

What Is Hardware Software Support Service ?

We can build, repair, and/or upgrade your hardware while keeping an eye on your software needs. We can remotely update your hardware and software.

What Is Network Monitoring ?

We can monitor your computers and all network hardware to make sure everything is functioning as it should.

What Is Computer Support & Service ?

We offer on-site, remote, and bring-in computer support and service.

What Is Managed IT Service ?

Managed IT is something that we do not believe in because this locks you into a contract and monthly fees even if the IT company doesn’t actually do any work for you. We offer the same services a la carte, without a contract.

What Are Virus Removal Services ?

We have a nine-step process that will disinfect your computer.

What are IT Support & Services ?

We can support all of your IT needs from purchasing to installation to configuration to repair to upgrade and then back to replacement.

What Is a Technology Consulting Firm ?

Technology Consulting is easy for us because we have so many different clients. We have seen many mistakes and successes so we bring that knowledge and experience to you. 

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