Need a quick solution to a technical problem?
With our PC live remote-assistance tool, or our MAC live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. Scroll down to continue. Please note that charges will apply to remote sessions.
How it works
Once you are on the phone with a member of our support team, you will be directed to this page.
Click on the TeamViewer button corresponding to your type of computer to begin the download.
Depending on your browser you will be prompted to Run or click on the downloaded file. (TeamViewerQS executable)
Your system will then ask to run TeamViewer, click yes.
A window that looks similar to the following TeamViewer image will appear.
Please read the ID and password to the support representative.