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IT companies have a reputation of being difficult to work with. At least that is the impression that I get from friends when they tell me about their companies IT companies. I heard a story the other day from a friend who had a computer that wasn’t working properly, she said she had called the IT company and let them know about the issue, a week later she was still experiencing the issue, when she saw her IT person walking around she asked if he remembered her issue, he said yes, but that since she hadn’t put in a help ticket he wasn’t going to do anything until he received it.
Here at Frankenstein Computers and Networking in North Austin we are 100% different. When you call we can get onsite usually in about an hour since the initial call. If it is an issue we can take care of remotely we can have a response time of 30 minutes since the initial call. We know as a small business that customer service and satisfaction is of upmost importance. We truly appreciate each of our customers and their business.